Operator: HydroComplete LLC, North Carolina. Effective November 11, 2026.
Up & About helps a family keep an eye on someone who lives at home. With the Ring account owner's explicit consent through Ring's account linking, it receives Ring's motion alerts for the cameras on that account and stores each camera's name. At linking you give us an email address and the home's ZIP code; on the dashboard you can add up to three more family email addresses and choose alert times. We use all of this for one purpose: to tell the people on your list about a possible fall, a morning with no movement, or a long quiet spell, and to show the home's movement pattern on your private dashboard.
Movement. Every person or motion alert Ring sends for a camera you have marked as inside the home is counted (camera and local hour only). Vehicle and package alerts are ignored. Counting needs no video.
Possible falls. On cameras with "Watch for falls" on, Up & About downloads a recording of about 12 seconds for each motion alert and processes it on our own server. A fixed, rule-based procedure picks three moments from it (the ones where a person-sized shape changed most), and those three frames are combined into one small picture and sent to an AI vision service (see below), which answers only about posture: whether someone appears to have gone down to the floor, how they are positioned, and how confident it is. The recording is deleted as soon as the picture is made, within seconds.
Follow-up. After a possible fall, Up & About asks Ring for the newest picture the camera has already saved (from Ring's Snapshot Capture or a later recording) about 2 and 5 minutes later, and the same AI service answers whether someone is on the floor. Up & About never turns on Live View and never triggers a recording.
Each camera has a daily allowance of 200 AI checks, follow-ups included, and the service a daily allowance of 3,000. If the allowance is used up or the AI service is unavailable, the rule-based procedure decides alone: a shape that went from upright to flat and low still produces an alert, marked as not checked by AI.
Posture is read by Anthropic's Claude (model claude-haiku-5-5), a general-purpose AI model, through Anthropic's commercial API. It receives the three-frame picture (or one follow-up picture) and an instruction to report posture and position only and never to identify or describe anyone; its answer can only take the posture values above plus a short note of at most 12 words about posture and place. Anthropic processes the picture on our behalf and does not use data sent through its commercial API to train its models. Up & About does not train any model, and your data is never used to train any model, ours or anyone else's. Every alert says it is a possible fall, shows the picture it was based on, and can be marked as a false alarm.
The account email identifies the account and receives alerts unless you turn that off. Family emails you add receive the same alerts. The ZIP code is looked up on our own server to find the home's time zone, so check-in times match the home's clock; it is not sent to anyone.
We do not sell, share or disclose your data to any third party for their own purposes. Your dashboard is visible only through your private link. Three sub-processors act on our behalf, all in the United States: Fly.io, Inc. (cloud hosting), which stores data and does not use it for anything else; Anthropic, PBC (AI vision), which receives only the pictures described above; and Resend (email delivery), which receives the email addresses on your list, the text of each alert, and the possible-fall picture attached to that alert.
Deletion is self-service. Delete my account and data on your dashboard immediately and permanently removes everything above (backups follow within 5 days). Removing Up & About from your Ring app does the same automatically. You may also request deletion, or a copy of your data, by email (below); we respond within 30 days.
Analysis is fully automated. No person at HydroComplete views your pictures, movement or alerts in routine operation. A human looks at your data only if you ask for support or for a copy of your data, and only to fulfil that request.
Nothing is collected until the Ring account owner completes Ring's account-linking consent. Because cameras inside a home see the people who live there, please connect Up & About only with the knowledge and agreement of the person being looked after (or their legal representative), and tell visitors and caregivers that indoor cameras are in use. You choose which cameras count movement and which watch for falls, which alerts are sent and to whom, and you can stop everything by removing Up & About in the Ring app. There is no advertising, data sale or AI training to opt out of: those uses do not happen.
Up & About is for adults aged 18 or over and is not directed at children.
If we ever change what is read from your cameras, we will update this page with a new date and show a notice on your dashboard before the change takes effect.
Access to your Ring account uses Ring's account-linking system; Up & About never sees your Ring password. Data travels over HTTPS and is stored on access-controlled, encrypted infrastructure. Possible-fall pictures are served only to your private dashboard link.
Questions, data requests or deletion requests: hello@hydrocomplete.com (email us). To report misuse, such as someone being watched without their agreement, see Report misuse; no account is needed.