Operator: HydroComplete LLC, North Carolina. Effective November 11, 2026.
Up & About is not a medical alert system, a medical device or an emergency service. It does not contact anyone for help. It can miss a fall, take minutes to notice one, or mistake something else for one, and email can be delayed or not delivered. Do not rely on it as the only way to know someone is safe. If someone may be hurt, call them, go to them, or call 911.
By connecting Up & About through the Ring app, or by using its dashboard, you agree to these Terms and to our Privacy Policy. If you do not agree, do not connect it, or remove it in the Ring app. You must be 18 or over.
Up & About counts movement seen by the Ring cameras you choose, uses an automated procedure and an AI model to look for possible falls on cameras where you turn that on, looks again a few minutes later, and emails the people on your list about possible falls, mornings with no movement by a time you choose, and long quiet spells. It shows the home's movement pattern on a private dashboard. It reports possibilities for a person to check; it does not diagnose, monitor health, or supervise anyone. Features depend on Ring's services, your cameras' settings (including motion recording and Snapshot Capture), power and internet at the home, and email delivery, none of which we control.
What we collect, how it is processed, who processes it on our behalf, how long it is kept and how to delete it are described in the Privacy Policy, which is part of these Terms. In short: no video is kept, the three-frame picture sent with a possible-fall alert is kept 7 days, movement counts and alerts 30 days, and everything is deleted when you delete your account or remove Up & About in the Ring app.
The Up & About software, design and name belong to HydroComplete LLC. Your Ring data and your settings remain yours; you give us permission to process them only to provide the service as described. Ring is a trademark of Ring LLC; Up & About is an independent app and is not made or endorsed by Ring or Amazon.
The service relies on Ring (camera data and account linking), Fly.io (hosting), Anthropic (AI posture checks) and Resend (email delivery). Their availability and terms are outside our control; an outage at any of them can delay or stop alerts. Subscription billing is handled by Ring through the Ring Appstore.
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that any fall or other event will be detected, that any alert will be sent, sent on time or be correct. To the fullest extent the law allows, HydroComplete LLC is not liable for indirect, incidental or consequential damages, or for injury or loss arising from a missed, late or wrong alert or from reliance on the service. Total liability is limited to the amount you paid for the service in the twelve months before the claim.
By you: delete your data at any time with Delete my account and data on your dashboard, or remove Up & About in the Ring app; either ends access and erases your data. By us: we may suspend or end access for breach of these Terms, unlawful use or abuse, or if Ring, Amazon or the law requires it, and where practical we will tell you by email. We may discontinue the service with reasonable notice. On any termination your data is deleted as on unlinking. Sections 4 to 7 survive termination.
We may update these Terms. Material changes will be posted here with a new effective date and, where feasible, announced on your dashboard or by email before they take effect.
These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law rules.
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